JD Power study finds EVs more problematic than ICE cars – FutureCar.com

author: Vineeth Joel Patel

The COVID-19 pandemic and the continued shortage of semiconductor chips have changed the way automakers make cars. Many automakers have had to remove features from vehicles and start and stop production based on chip availability. As expected, this affected the quality of the car. JD Power released its annual Initial Quality Study and things weren’t looking good.

Problems with cars have increased sharply

Compared to last year, the automotive industry has seen an 11% increase in problems per 100 vehicles (PP100). The industry average is now 180 PP100, which is 18 PP100 more than last year. JD Power says problems with vehicles have reached an all-time high in the company’s 36-year history for conducting this study.

Despite the drastic increase in the number of problems in new vehicles, JD Power believes that this is an understandable decline due to all the problems automakers have faced. “Given the many challenges automakers and their dealerships have faced over the past year, it’s somewhat surprising that initial quality hasn’t dropped even more dramatically,” said David Amodeo. , director of global automotive at JD Power. “In general, initial quality has shown steady improvement throughout the history of this study, so the decline this year is disappointing, but understandable.”

One of the study’s most alarming findings is that battery-electric vehicles and plug-in hybrids have proven to be more problematic than vehicles with internal combustion engines. Vehicles running on gasoline or diesel had an average score of 175 PP100. Plug-in hybrids (239 PP100) and all-electric vehicles (240 PP100) scored much worse.

Electric vehicle brands perform poorly

The two electric brands included in JD Power’s study, Polestar and Tesla, were not eligible for a ranking because they did not meet the company’s award criteria. Tesla was included in the study calculation for the first time, but the automaker does not allow JD Power to access owner information in certain states where permission is required by law. JD Power did not provide information on why Polestar was not ranked. Anyway, if Polestar was ranked, it would have come last with 328 PP100. Tesla did better, but not by the industry standard with a score of 226 PP100.

Green Car Reports says the problem with electric vehicles is not with their powertrains, but with their advanced technological features. The outlet spoke to Amodeo who said the issues lie with technology features intended to help EVs stand out as futuristic vehicles.

“So they try things to appeal to people, to get them noticed, to really make the vehicle desirable,” Amodeo told the outlet. “And because of that, some things don’t work very well.”

The JD Power Initial Quality Study is based on a 223-question survey that was distributed to 84,165 consumers who purchased or leased a new 2022 model year vehicle. Owners completed the questionnaire within the first 90 days of ownership. The questions are divided into nine categories which include: characteristics; infotainment; driving assistance; controls and displays; outside; powertrain ; interior; driving experience; seats; and the climate.


Denise W. Whigham